Limited Warranty and Returns

Last updated: October 2026

The SentinelID MK1 comes with a one-year limited warranty against manufacturing defects. If your device fails because of a defect, we replace it. We do not replace devices that are lost, stolen, or damaged.

1. One-Year Limited Warranty

Who gives this warranty. C Squared Solutions LLC, doing business as SentinelID ("we", "us"), Utah, USA.

Who it covers. The original purchaser of a new SentinelID device bought from us or an authorized reseller. The warranty does not transfer, because a device and its identity belong to one person (see our Terms of Service).

How long it lasts. One year from the date the device is delivered to you.

What it covers. Defects in materials and workmanship that stop the device from working normally, for example a device that is not detected over USB, cannot be verified, or has a failed connector, when it has been used as intended.

What it does not cover.

  • Loss or theft of the device.
  • Physical damage, including drops, crushing, liquid, heat, or a bent or broken connector caused by force.
  • Opening, tampering with, modifying, or attempting to extract keys from the device, or loading firmware we did not supply.
  • Normal wear, such as scratches and marks on the case.
  • A ban, suspension, or reputation outcome on any game or server. Those are decisions of the Participating Operator and are not device defects.
  • A device whose identity we have revoked or suspended for a violation of our Terms of Service.

What we will do. If we confirm a covered defect, we replace the device with a new or refurbished SentinelID device of equal or better function, and ship the replacement to you at our cost. A replacement is covered for the rest of the original warranty period, or 90 days, whichever is longer. The returned device is permanently revoked and cannot be used again.

2. How to Request a Warranty Replacement (RMA)

  1. Email support@sentinel-id.com with your order number and a short description of the problem. A photo or screenshot of any error helps. You do not need a serial number.
  2. We may ask you to try a couple of quick checks, such as a different USB port or a reinstall of the companion app. Many problems turn out to be software.
  3. If the device needs to come back, we send you an RMA number and the return address. Please do not send a device without an RMA number.
  4. Ship the device to us with the RMA number on the package. You pay the cost of shipping it to us. We recommend a tracked service.
  5. When it arrives, we read its device identity and test it. If we confirm a covered defect, we revoke the returned device and ship your replacement at our cost. We aim to ship within 5 business days of receiving your device.
  6. If we find no defect, or the problem is not covered, we tell you why and can send the device back to you.

Your verification history and reputation belong to you, not to the device. When we replace a device under warranty, your existing identity record moves to the replacement, including any bans or flags on it.

3. Lost or Stolen Devices

We do not replace lost or stolen devices. A SentinelID device anchors one identity, and replacing devices reported as lost would give anyone a way to start over with a clean record. If yours is lost or stolen, you can buy a new one.

Report a lost or stolen device to support@sentinel-id.com as soon as you can, with your order number. We will revoke it, so nobody else can verify as you with it. A revoked device cannot be reactivated, even if you find it later.

4. Returns That Are Not Warranty Claims

Returns and refunds for reasons other than a defect follow the terms shown at checkout and Section 7 of our Terms of Service.

5. Your Legal Rights

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to one year from delivery, the length of this written warranty. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

Replacement as described here is your only remedy under this warranty. We are not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

6. Contact

Warranty, RMA, and lost or stolen reports: support@sentinel-id.com.